3EB30
Bahasa Inggris Bisnis#
COMPLAINING LETTER
8 January 2017
PT. Toshiba Indonesia
Jl. Johar Blok F6 no.3F
Delta Sillicon 2
Lippo Cikarang
Cikarang Pusat
Dear Sir / Madam
I am writing to express the poor service I received
when I called your customer service line on 3 January 2017 I had originally
purchased an external hard drive form your company.
When I got home, I was having trouble setting it up.
So, I read the information sheet and decided to call your customer service
department.
After being put on hold for over 10 minutes, I was
greeted by a rather unprofessional employee. They kept on interrupting me, they
were rude, and they offered no real solution tomy problem. In the end, I
returned the hard drive to the store, and it safe to say I will never be
purchasing another one of your products.
If you truly value your customers, I highly suggest
you teach your customer service representatives how to deal with people.
Regretfully,
Elisa Soedarto
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